Shipping & Returns
Effective: January 1, 2026
Shipping & Processing
TOAD™ strives to process and ship orders as quickly as possible. Most in-stock orders are typically processed and shipped within one (1) business day of purchase. Orders placed on weekends or holidays will begin processing on the next business day. Shipping timelines are estimates only and may be affected by factors outside of our control, including carrier delays, weather events, holidays, inventory availability, or increased order volume.
Once an order has shipped, tracking information will be provided via email when available. Delivery times vary depending on the selected shipping method and destination.
Please Note:
- Business days are Monday through Friday, excluding holidays.
- Expedited shipping options, when available, apply to transit time only and do not guarantee same-day order processing.
- Orders containing multiple items may ship separately.
- We are not responsible for delays caused by shipping carriers or incorrect shipping information provided at checkout.
Return Policy
Due to the nature of medical products and for the safety of our customers, TOAD™ only accepts returns on unopened, unused, and undamaged items in their original packaging. All returns must be initiated within 7 days of delivery and require prior authorization.
To request a return, please contact us with your order number and reason for return. Once approved, detailed return instructions will be provided. Returned items may be subject to inspection before a refund is issued.
TOAD™ Video Laryngoscope 30-Day Money Back Guarantee
We stand behind the quality of our products. If you are not completely satisfied with your purchase of our TOAD™ Video Laryngoscope, you may return it within 30 days of delivery for a full refund. Please note: This 30-day money-back guarantee applies only to the TOAD™ Video Laryngoscope and does not apply to any other TOAD™ products.
To initiate a return, please email us info@toadairways.com and let us know the reason for your return. Our team will provide return instructions and guide you through the next steps.
Refunds will be issued after the returned product has been received and inspected. Original shipping charges are non-refundable unless the return is due to our error.
Non-returnable items include:
- Items returned with broken packaging or not in original packaging.
- Any sterile product that has been opened or items determined not to be in resalable condition by TOAD™.
Return Policy Guidelines
- TOAD™ will initiate the return process and send return label via email.
- The customer will pay for shipping back to the TOAD™ plus an additional 20% restocking fee.
Claims
All claims for damage occurring in transit must be made upon receipt of goods by customer directly to the carrier and documented with photos. Please save all boxes and packing material. All shipment errors must be reported immediately upon receipt to us here.
Changes to This Policy
We reserve the right to update or modify this Cancellation & Return Policy at any time. Any changes will be effective immediately upon posting on toadairways.com. The effective date at the top of this page reflects the most recent revision.
Cancelling an Order
Orders can only be canceled before they are processed for shipping. Once an order has been packed or shipped, it may no longer be eligible for cancellation. In such cases, you may need to wait until the item is delivered and then initiate a return, if applicable. If you wish to cancel your order, please contact us as soon as possible.
TOAD™ is committed to ensuring the highest level of safety, hygiene, and customer satisfaction. If you have any questions about your order or whether your product qualifies for return, please contact us.
Get in Touch
Do you want to get our products into your hands or simply have questions?